If you are having trouble getting Blurts to connect (icons stay red instead of turning blue), review the following questions and it might lead you to resolving the issue.

Have you download and installed the desktop application from here. Also make sure that the Blurts desktop software version matches the BlackBerry Blurts version.

Are you using the Virtual COM Port setup, or the BlackBerry address setup?

If BlackBerry address setup, did one of these steps fail?

If Virtual COM Port setup, does your Bluetooth software look like this or this? And did any of those steps fail?

It is important to note that there are many Bluetooth services (such as Headset, Handsfree, Dial-Up Networking, Audio Source, etc) that can connect between your BlackBerry and PC, it is the "Blurts" service that must connect in order for our application to work.

Blurts setup dialog when using Virtual COM Port.

Blurts setup dialog when using Microsoft Bluetooth driver.

Blurts product page.

Blurts FAQ.

Blurts FAQ

Q. How do I find my activation code in BlackBerry App World?

A. The activation code is listed next to App in the My World section.

Open App World on your new phone

Press menu key and select My World

If you do not see the app, Press menu key and select Log In

When prompted enter your PayPal info and select Log in

Once App World sync your My World, you should see the activation code listed next to License label

Q. I had to replace my BlackBerry, how do download and/or get a new activation code?

A. The activation keys are based on the PIN for your BlackBerry.

If you purchased from our website, Mobihand or CrackBerry:
You can log into your account (Click here) and change your device PIN and get a new activation code and re-download your software. If you do not have an account, then you can create one, just make sure and use the same email address that you used when you purchased the software.

If your purchase from BlackBerry App World:

• Open App World on your new phone
• Press menu key and select My World
• Press menu key and select Log In
• When prompted enter your PayPal info and select Log in
• Once App World sync your My World, you should see your purchased applications and can install them again without charge

Q. Does Blurts work on Macs?

A. Currently Blurts only works on Windows based PCs.

Q. How to I stop Blurts from auto answering my calls?

A. Blurts does not auto answer phone calls, your Bluetooth software is doing this.
When you pair your phone to your computer, your computer automatically grabs any and all available services, including the “Headset Audio Gateway” and “Advanced Audio.” Although you can leave the Advanced Audio service alone, allowing the computer to grab the Headset Audio Gateway allows your PC to auto answer phone calls and prevents an earpiece from grabbing it. You have to uncheck the Headset Audio Gateway on the Services tab of the Bluetooth device in Windows.

Q. Why do I not see my sent SMS messages on my BlackBerry?

A. RIM does not support 3rd party apps sending SMS messages via its client without user interaction (every time you want to send an SMS you would have to press send on your phone) and they also do not allow 3rd party apps to store the outbound messages in their SMS client. Therefore Blurts opens it's own network connection to send SMS, and does not store the message on the BlackBerry, just the desktop.

Q. How do I place a call with Blurts?

A. Follow these steps:

Right click on the Blurts icon in the windows system tray

Select Phone | Place Call

Type a phone number in the "Enter Number" field at the top of the contacts window, or click a contacts phone number

Q. The setup options for Blurts on the BlackBerry are disable and not allowing me to change them. Why?

A. The setup options can only be changes in Blurts Pro.

Q. I have changed setup options for Blurts on the BlackBerry but they don't seem to be working. Why?

A. You must restart Blurts on your BlackBerry after you change setup options, in order for the changes to take effect.

Q. Can I run the Blurts Desktop software on multiple computers?

A. Yes, the desktop software is free and you can run as many copies as you like.

Q. How do I change/verify Permissions for Blurts on my BlackBerry smartphone?

A.Here are the step to access the Permissions for Blurts:

From the home screen select Options icon

Select Advanced Options

Select Applications

Choose Blurts

Select menu

Select Edit Permissions.

Set All Permissions to Allow

Q. Why do I get this error? "Action failed! Check BlackBerry permissions"

A. "Input Simulation" or "Keystroke Injection" is set to Deny. You need to change it to Allow.
If you do not have an "Allow" option, then this means that it is restricted by your BlackBerry Enterprise Server (BES) and your company’s IT department. You need to speak with your IT department and see if they will remove this restriction.

Q. When I receive phone calls, why does Blurts display "Just-In-Time Debugging" window?

A.1.1.0.11 has a defect that causes a script error, this will be fixed in the next release, until then you can disable script debugging in Internet explorer.

On your PC

Click the Start button

Select Control Panel

Select Internet Options

Select Advanced tab

Check Disable Script Debugging (Internet Explorer)

Check Disable Script Debugging (Other)

Q. The Blurts desktop software failed to install. Why?

A. There have been reports that the desktop software failed to install when using Google Chorme or Firefox. Try using Internet Explorer to install the Blurts Desktop software.

Q. Why do I not see SMS alerts?

A. SMS alerts is part of Blurts Pro.
In the setup screen for Blurts on your BlackBerry make sure the SMS alert is set to yes. And then make sure you close and restart Blurts on your phone. You might even pull the battery to make sure it restarts.

If you have version 1.0 of Blurts Pro and still not getting SMS alert then you might already have another app that listens for SMS message such as BerryBuzz. There appears to be a limit on BlackBerry that only one third party app can listen for incoming SMS at a time. If the other app starts before Blurts then it will get the SMS port and Blurts will not.
If this is the case you will see the following message in the BlackBerry event log:
Blurts - set SMS Listener failed: net.rim.device.api.io.IOPortAlreadyBoundException: SMS Port already in use. Another app might already be using the SMS port.
Version 1.1 of Blurts has resolved this issue and can share the port with other applications.

Q. I get an Exception error (sample message below) when I press the search or pair button in Blurts setting Dialog. Why?

************** Exception Text **************
System.PlatformNotSupportedException: 32feet.NET does not support the Bluetooth stack on this device. --->
...
A. Blurts only works with Microsoft Bluetooth software. You will need to change your Bluetooth software to Microsoft.

Q. How do I know if I have the Microsoft Bluetooth Software installed?

A. Open Device Manager and look for Microsoft Bluetooth Enumerator
Also verify that the Driver Provider field says Microsoft.

Q. Where can I find steps to change my Bluetooth driver software to Microsoft?

A. Here is thread on CrackBerry Forums to explains how
http://forums.crackberry.com/f153/bluetooth-grayed-out-desktop-manager-24100/

Q. Why do I get "Cannot download the application. The Application is missing required files." error?

A. This might be caused by installing the app with a non-IE browser. Try downloading the app with Internet Explorer.

Q. How do I enable the debug logs for Blurts?

A.To enable the debug logs from the Blurts About screen:

Select Blurts

Press Menu button

Select About

Press Menu button

Select Enable Debug Logging

To enable the debug logs from the Blackberry Event Log:

From the home screen press and hold the ALT key and type LGLG.

For Storm: In Landscape mode, press and hold the !?123 button to enable numlock and type "/"/

Press Menu button

Select Options

Change the Min log level value to Debug Info

Select Close to save your change

Q. How do I view the debug logs for Blurts and send them to support?

A.To view the debug logs from the Blurts About screen:

Press menu button

Select About

Press menu button

Select Open Event Logs

To view the debug logs from the Blackberry Home screen:

From the home screen press and hold the ALT key and type LGLG.

For Storm: In Landscape mode, press and hold the !?123 button to enable numlock and type "/"/

Filter the Event log to show only Blurts events

With the Event Log open

Press menu button

Select Options

Move the focus to the off off Min log level

Press menu button

Select Hide all types

Scroll down the item list and highlight Blurts

Choose Toggle Filter in order to check Blurts

Press menu button

Select Save

Now you should see only Blurts events

Copy and email Blurts events to support

Press menu button

Select Copy Day's Contents

When prompts choose Filtered events only

Open you email and create a new message

Paste the log events into the email and send it to support@mlhsoftware.com

Q. How do I find my operating systems (OS) version and device type?

A.The OS version and device type are location in the BlackBerry about screen

From the home screen select Options icon

Select About

The first line contains the device type (i.e. BlackBerry® 9630)

The third line contains the OS version (i.e. v4.7.1.40 (Platform 4.1.0.40))

Q. Can I lock my workstation from my BlackBerry with Blurts?

A. Why yes, glad you asked. If you press the lower case L on your BlackBerry when Blurts in the foreground, it will lock your workstation.

Q. Why is there a bluebox around Blurts on my BlackBerry Storm smartphone?

A. Blurts is running in Compatibility Mode.

Q. How to Disable Compatibility Mode for Blurts on the BlackBerry Storm smartphone?

A.To uninstall Blurts on the BlackBerry smartphone, perform the following procedure on the BlackBerry smartphone:

From the home screen select Options icon

Select Advanced Options

Select Applications

Choose Blurts

Select menu

Select Disable Compatibility Mode.

Q. How to uninstall Blurts on the BlackBerry smartphone?

A.To uninstall Blurts on the BlackBerry smartphone, perform the following procedure on the BlackBerry smartphone:

From the home screen select Options icon

Select Advanced Options

Select Applications

Choose Blurts

Select Delete

When prompted to restart the BlackBerry smartphone, select Yes.